Privacy Policy

Last updated: March 25, 2026

Flavori ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website goflavori.com or use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect information about you in a variety of ways including:

• Personal Data: Name, email address, restaurant name, and other contact details you voluntarily provide when signing up for our service, joining our waitlist, or contacting us.
• Derivative Data: Information our servers automatically collect when you access our site, such as your IP address, browser type, operating system, access times, and pages viewed.
• Financial Data: Payment information such as credit card numbers collected by our payment processor Stripe. We do not store full payment card information on our servers.
• Business Data: Information about your restaurant including Google Business Profile data, Yelp listing data, and online reviews that you authorize us to access on your behalf.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Provide and operate our review monitoring and response services
• Process payments and manage billing
• Send you service-related emails including onboarding sequences, trial reminders, and product updates
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve our service
• Prevent fraudulent activity and enforce our terms of service
• Comply with applicable laws and regulations

3. Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf, including payment processing (Stripe), email delivery (Loops), and website hosting (Netlify).
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may disclose your information for any other purpose with your explicit consent.

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties for marketing purposes.

4. Third-Party Services

Our service integrates with third-party platforms including Google Business Profile, Yelp, and TripAdvisor. When you connect these platforms, you authorize Flavori to access review data on your behalf. Your use of these third-party services is subject to their respective privacy policies. We encourage you to review those policies.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by contacting us at hello@goflavori.com. We will respond to such requests within 30 days.

6. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. All data transmitted between your browser and our service is encrypted using SSL/TLS. Payment information is processed by Stripe, which maintains PCI-DSS compliance. While we have taken reasonable steps to secure the information you provide, no security measures are perfect and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to collect information about your browsing activities on our site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our service may not function properly without cookies.

8. Children's Privacy

Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us at hello@goflavori.com and we will take steps to delete such information.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data
• The right to opt out of marketing communications at any time
• The right to data portability
• For EU/EEA residents: rights under the General Data Protection Regulation (GDPR)
• For California residents: rights under the California Consumer Privacy Act (CCPA)

To exercise any of these rights, please contact us at hello@goflavori.com.

10. Email Communications

By providing your email address and signing up for our service or waitlist, you consent to receive emails from Flavori including service updates, trial reminders, and product announcements. You may unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at hello@goflavori.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page and, where appropriate, sending you an email notification. Your continued use of our service after any changes constitutes your acceptance of the new policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: hello@goflavori.com
• Website: goflavori.com